Frequently Asked Questions

With KMG on your team, you’ll always be in good standing with your insurance vendors as well as your clients.
Best of all, you’ll be free to focus on growing your brand.

Rooted in more than 25 years of insurance industry experience, KMG Services is helping brokers, consultants and administrators streamline their offering. We know what works and what doesn’t work in the enrollment and billing aspect of the business. Our team handles all the back office work for you, including:

  • Invoice reconciliation
  • Payment collection
  • 1099 deductions
  • Comprehensive enrollment

With us on your team, you’ll always be in good standing with your insurance vendors as well as your employees. Best of all, you’ll be free to focus on growing your brand. If you’re an individual, you’ll have elite access to group policies — and peace of mind.

The Benefits For Administrators

We serve any size business. From a few employees to thousands, we’ll handle the ins and outs of your benefits billing and enrollment, allowing you to concentrate on running your business without spending hours on benefits.

When it comes to partnerships, we collaborate with brokers, associations, and chambers of commerce. You’ll have better options to offer your clients as well as a solid revenue stream.

The Benefits For Brokers and General Agents

Though we primarily serve businesses and organizations, we’re happy to provide our billing and enrollment platform to those who want or need to place individual/stand-alone plans of all kinds by creating a custom powerhouse group specific to your needs. This will open much more opportunity to bring value to your clients. We are happy to help you decipher how to make any program work for you.

Knowledge is power, and we want you to have it!

Benefit planning is an important part of life. It can also add complexity and stress if not handled correctly. Let our team sweat the details and coordinate your plans for complete success. Contact us today to learn more!

Frequently Asked Questions

What does KMG Services do/provide?

KMG Services provides billing management and enrollment services of voluntary/worksite/ancillary benefits as a way to relieve the headache of reconciling invoices, premium collection and payment management for employers/brokers while also providing a vehicle to provide group benefits to individuals.

Can any size employer participate?

Yes. Our program is most beneficial to the smaller employers/brokers trying to manage multiple benefit vendors, multiple retiree payments, payment collections, and benefits to numerous 1099 contractors.

How do I pay for a voluntary benefit?

Payments can be made via credit card, ACH, or paper check. Credit Card and ACH methods are set on automatic recurring payment each month.

What if the payroll department doesn’t want to add another deduction line to the payroll but you’d like to add another benefit?

KMG Services can help by bundling benefits together into one aggregate amount. If you have 3 vendors at $10, $25, and $35 (respectively) but with limited deduction lines for payroll then we can bundle them together into one deduction of $70.

Can the agent/broker earn additional revenue?

Absolutely! For any service the broker is promoting, the broker can build in an additional fee into the price of the product that will be paid out monthly to the broker once the funds are collected from the client.

How does this benefit an Association or Chamber of Commerce?

An Association can now offer benefits as a way of attracting new members and retain current members. An added benefit is that the Association or Chamber of Commerce can create an additional revenue stream by receiving a built-in fee, each month, to each and every sale.

Who is the target client?

Our services are marketed toward Individuals, Employers, Associations, Chambers of Commerce, PEO’s or benefit carriers seeking to fill this need. If you have a specific situation, please contact us to discuss.

What is the minimum enrollment count for a new group?

One. KMG will accept enrollments down to one life so long as the vendor allows it.

Are these benefits offered through KMG Services?

No. KMG Services does not provide the benefit. KMG provides billing and enrollment management.  All benefits are between the provider and the employer/individual.

On behalf of what carriers/benefit plans will KMG Services handle the billing management?

Any carrier/vendor brought to us we will be happy to engage with them and set up a simple process.

What happens when a member terminates employment?

Much like any group policy or group benefit, once employment is terminated the benefit will terminate. The only exception is individuals that are sold directly with no ties to an employer or group of any sort. These individuals can take the plans with them as the contract with KMG is direct with the individual.

How does the invoice get updated after an employee termination?

Once an employee is terminated, the broker or the employer will notify KMG Services so we can update our enrollment records and be able to correctly reconcile the invoices.

What if an individual doesn’t pay for a month or is late on payment?

Payments are remitted to vendors once per month. If a payment is submitted after the cut-off, the payment will be in queue the following month. Terminations are based on the vendor’s policy.

How often does KMG Services attempt to collect the enrollee’s monthly payment?

After a declined transactions occurs, KMG will send an automated declined notice to the member and/or agent.  Another notification is sent at the 7 day and 14 day mark if the payment hasn’t been resolved stating that the member is risking cancellation or lapse in coverage for non-payment.

Will KMG Services terminate a policy due to non-payment?

Yes, but only in accordance with the carrier’s policy.